{"id":21894,"date":"2024-07-08T13:29:04","date_gmt":"2024-07-08T13:29:04","guid":{"rendered":"https:\/\/casinomarbella.com\/?page_id=21894"},"modified":"2026-04-17T10:34:48","modified_gmt":"2026-04-17T10:34:48","slug":"politica-de-privacidad","status":"publish","type":"page","link":"https:\/\/casinomarbella.com\/en\/privacy-policy","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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Privacy Policy<\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>
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CASINO NUEVA ANDALUCIA MARBELLA, S.A. (hereinafter, \u201cCasino Marbella\u201d or \u201cthe Casino\u201d) wishes to inform users of the website https:\/\/casinomarbella.com\/ (hereinafter, the \u201cWebsite\u201d) and Casino clients of the following information regarding data protection (hereinafter, the \u201cPrivacy Policy\u201d).<\/p>\n

1. WHO IS THE DATA CONTROLLER AND HOW CAN YOU CONTACT US?<\/strong>
\nThe Data Controller is CASINO NUEVA ANDALUCIA MARBELLA, S.A., incorporated in accordance with Spanish law, holding Tax Identification Number A29043064, with registered office at Edificio Hard Rock Hotel Marbella, Ctra. A-7 Km. 1.051, 29660, Marbella, M\u00e1laga, Spain.
\nData subjects are hereby informed that, for commercial communications described in processing activity number 3 of this policy, all companies described in Annex 1 shall act as joint data controllers of their personal data.
\nShould Clients have any questions regarding the processing of their personal data, they may contact our Data Protection Officer at the following email address: protecciondedatos@cirsa.com.<\/p>\n

2. WHAT IS PERSONAL DATA AND WHAT IS DATA PROCESSING?<\/strong>
\nPersonal data is any information relating to an identified or identifiable natural person. An identifiable natural person is one whose identity can be determined, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, online identifier, or one or more elements specific to the physical, physiological, economic, cultural, or social identity of that person.
\nProcessing of personal data refers to any operation or set of operations performed on personal data, such as collection, recording, storage, use, and communication.<\/p>\n

3. THROUGH WHICH CHANNELS DO WE COLLECT PERSONAL DATA?<\/strong>
\nWe collect Clients\u2019 personal data through the following channels:
\n\u2022 Through the Casino access process:
\no By providing a personal identification document issued by a governmental authority.
\no By completing the admission and access form.
\no Through video surveillance systems installed at our premises.
\no Through the channel provided by the relevant Autonomous Community regarding registration data of banned individuals.
\n\u2022 Through the process of contracting our products and\/or services;
\n\u2022 Through the registration form to create a Casino Marbella account;
\n\u2022 Through the subscription form for our newsletter;
\n\u2022 Through video surveillance systems;
\n\u2022 Through requests for information and, where applicable, booking and subsequent contracting of tables or Casino spaces via the relevant form;
\n\u2022 Through participation forms for promotional actions such as contests and prize draws;
\n\u2022 By submitting a job application via the designated form or email address;
\n\u2022 Through the User Support contact form;
\n\u2022 Through the contact form and other customer service channels (email, SMS, and WhatsApp);
\n\u2022 Through interaction with, use of, and navigation of the Website. Browsing and usage data is collected through data storage and retrieval systems such as cookies. Clients may find more information in our Cookie Policy [GS1.1].<\/p>\n

4. WHAT PERSONAL DATA DO WE PROCESS AND WHAT PROCESSING ACTIVITIES DO WE CARRY OUT?<\/strong>
\nTo comply with legally required information obligations, we provide individualized details for each processing activity in the tables below, specifying purposes, data processed, legal basis, and objectives.<\/p>\n

1. Admission and Access Control<\/em>
\nPURPOSES:
\n\u2022 Compliance with regulations governing access to casinos.
\n\u2022 Monitoring admission, stay, premises, and access in accordance with applicable Autonomous Community legislation.
\n\u2022 Preventing access by minors, individuals included in the register of persons banned from gambling establishments, or others prohibited under applicable legislation.
\nPERSONAL DATA PROCESSED:
\n\u2022 Identification data: full name, complete address, identification document number, customer file number, issue date, and validity period.
\n\u2022 Identification data associated with gambling bans.
\n\u2022 Contact details: email address and\/or mobile phone number.
\n\u2022 Other identification data: signature and biometric signature data.
\nLEGAL BASIS:
\n\u2022 Compliance with a legal obligation applicable to the Data Controller.<\/p>\n

2. Management and Execution of the Contractual Relationship with Clients<\/em>
\nPURPOSES:
\n\u2022 Proper processing of contracting and payment of products and\/or services.
\n\u2022 Management of incidents and returns.
\n\u2022 Provision of customer service through available channels.
\n\u2022 Sending communications related to contracted products and\/or services.
\n\u2022 Compliance with legal obligations.
\n\u2022 Fraud detection and prevention.
\n\u2022 Legal defense of Casino interests and rights.
\n\u2022 Handling information requests, complaints, and claims.
\nPERSONAL DATA PROCESSED:
\n\u2022 Identification data: full name.
\n\u2022 Contact details: email address and phone number.
\n\u2022 Social data: full address and date of birth.
\n\u2022 Contract-related data: purchase history, claims, and refunds.
\n\u2022 Financial data: payment method details.
\n\u2022 Any other information provided through purchase forms or contact channels.
\nLEGAL BASIS:
\n\u2022 Performance of a contract (Terms and Conditions).
\n\u2022 Compliance with legal obligations.<\/p>\n

3. Video Surveillance<\/em>
\nPURPOSES:
\n\u2022 Ensuring personal and property security throughout the premises.
\nPERSONAL DATA PROCESSED:
\n\u2022 Identification data: image.
\nLEGAL BASIS:
\n\u2022 Protection of vital interests.
\n\u2022 Mission carried out in the public interest.
\n\u2022 Compliance with legal obligations, including Royal Decree 2364\/1994 and Order INT 317\/2011.<\/p>\n

4. Client Account Registration and Management<\/em>
\nPURPOSES:
\n\u2022 Registration and deregistration of client accounts.
\n\u2022 Account and profile management.
\n\u2022 Enabling use of account functionalities.
\n\u2022 Password recovery and account support.
\n\u2022 Fraud prevention.
\n\u2022 Compliance with legal obligations.
\nPERSONAL DATA PROCESSED:
\n\u2022 Identification data: full name.
\n\u2022 Contact details: email address and phone number.
\n\u2022 Social data: full address and date of birth.
\nLEGAL BASIS:
\n\u2022 Client consent.<\/p>\n

5. Reservation and Private Event Management<\/em>
\nPURPOSES:
\n\u2022 Proper provision of reservation services.
\n\u2022 Incident and inquiry management.
\n\u2022 Legal compliance.
\nPERSONAL DATA PROCESSED:
\n\u2022 Identification data: full name.
\n\u2022 Contact details: email and phone number.
\n\u2022 Reservation\/event details: date, time, number of attendees, estimated budget.
\n\u2022 Financial data (only if contracting occurs).
\n\u2022 Any additional information provided.
\nLEGAL BASIS:
\n\u2022 Pre-contractual measures and contract execution.
\n\u2022 Legitimate interest.<\/p>\n

6. Management of Promotional Activities<\/em>
\nPURPOSES:
\n\u2022 Managing participation in promotions and prize delivery.
\n\u2022 Managing incidents and claims.
\n\u2022 Fraud prevention.
\n\u2022 Compliance with legal obligations.
\nPERSONAL DATA PROCESSED:
\n\u2022 Identification data: full name.
\n\u2022 Contact details: email and phone.
\n\u2022 Promotional participation data.
\n\u2022 Additional information provided by participants.
\nLEGAL BASIS:
\n\u2022 Execution of contractual terms (promotion rules).
\n\u2022 Compliance with legal obligations.<\/p>\n

7. Job Application Management<\/em>
\nPURPOSES:
\n\u2022 Evaluation and possible hiring of candidates.
\n\u2022 Management of employment relationship if hired.
\nPERSONAL DATA PROCESSED:
\n\u2022 Identification data: full name.
\n\u2022 Contact details: email and phone number.
\n\u2022 Professional data: r\u00e9sum\u00e9\/CV.
\n\u2022 Additional candidate information.
\nLEGAL BASIS:
\n\u2022 Pre-contractual measures and employment contract execution.<\/p>\n

8. Gambling Analysis for Fraud, Money Laundering, and Terrorism Financing Prevention<\/em>
\nPURPOSES:
\n\u2022 Identity and payment method verification.
\n\u2022 Fraud detection and investigation.
\n\u2022 Casino security.
\n\u2022 Mandatory reporting to regulatory authorities.
\nPERSONAL DATA PROCESSED:
\n\u2022 Identification documents.
\n\u2022 Gambling ban-related data.
\n\u2022 Visit frequency and dates.
\n\u2022 Gambling transaction data.
\n\u2022 Payment method data.
\n\u2022 Risk and compliance analysis (using public and private sources).
\nLEGAL BASIS:
\n\u2022 Compliance with Law 10\/2010, Royal Decree 304\/2014, and Law 11\/2021.<\/p>\n

9. Customer Service<\/em>
\nPURPOSES:
\n\u2022 Handling information requests and inquiries.
\n\u2022 Managing complaints and claims.
\nPERSONAL DATA PROCESSED:
\n\u2022 Identification data: name.
\n\u2022 Contact details: email and phone number.
\n\u2022 Additional information provided.
\nLEGAL BASIS:
\n\u2022 Contract execution or pre-contractual measures.
\n\u2022 Legal obligations.<\/p>\n

5. HOW LONG WILL WE KEEP PERSONAL DATA?<\/strong>
\n\u2022 Personal data will be processed as long as necessary for the stated purposes.
\n\u2022 Afterward, data will be blocked and retained for legally required periods.
\n\u2022 Upon expiration, data will be anonymized or deleted.<\/p>\n

6. WHAT DATA PROTECTION RIGHTS CAN CLIENTS EXERCISE?<\/strong>
\nClients may exercise rights of access, rectification, objection, erasure, data portability, and restriction of processing by contacting protecciondedatos@cirsa.com.
\nIf dissatisfied, Clients may lodge a complaint with the Spanish Data Protection Agency (AEPD) at http:\/\/www.aepd.es.<\/p>\n

7. TO WHOM DO WE DISCLOSE DATA?<\/strong>
\nPersonal data may be disclosed to payment platforms, banks, legal authorities, regulators, and security bodies where legally required or justified.<\/p>\n

8. WHO MAY ACCESS CLIENTS\u2019 PERSONAL DATA?<\/strong>
\nAuthorized service providers acting as Data Processors under confidentiality and security agreements.<\/p>\n

9. ARE THE DATA SECURE?<\/strong>
\nWe implement technical and organizational measures to ensure data security. Data are stored on secure servers and are not transferred outside the European Economic Area.<\/p>\n

10. CHANGES TO THIS PRIVACY POLICY<\/strong>
\nThis Privacy Policy may be updated to reflect legal or regulatory changes.<\/p>\n

Latest version: April 17, 2026.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Pol\u00edtica de Privacidad CASINO NUEVA ANDALUCIA MARBELLA, S.A. (hereinafter, \u201cCasino Marbella\u201d or \u201cthe Casino\u201d) wishes to inform users of the website https:\/\/casinomarbella.com\/ (hereinafter, the \u201cWebsite\u201d) and Casino clients of the following information regarding data protection (hereinafter, the \u201cPrivacy Policy\u201d). 1. WHO IS THE DATA CONTROLLER AND HOW CAN YOU CONTACT US? The Data Controller is…","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-21894","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de Privacidad - Casino Marbella<\/title>\n<meta name=\"description\" content=\"Consulta la pol\u00edtica de privacidad de Casino Marbella y conoce c\u00f3mo se tratan y protegen tus datos personales conforme a la normativa vigente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/casinomarbella.com\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Privacidad - Casino Marbella\" \/>\n<meta property=\"og:description\" content=\"Consulta la pol\u00edtica de privacidad de Casino Marbella y conoce c\u00f3mo se tratan y protegen tus datos personales conforme a la normativa vigente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/casinomarbella.com\/en\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Casino Marbella\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/casinomarbella\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-17T10:34:48+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Casino_Marbella\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"35 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/casinomarbella.com\/politica-de-privacidad\",\"url\":\"https:\/\/casinomarbella.com\/politica-de-privacidad\",\"name\":\"Pol\u00edtica de Privacidad - 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